PLAN POLICIES, CHANGES, & CANCELLATIONS:

PUNCH CARDS:

  • Expires after 8 class reservations and/or classes, or 3 months, whichever comes first.

  • Will NOT automatically renew once all sessions have been used.

AUTOMATIC RENEWAL:

  • All recurring monthly plans are paid by monthly automatic electronic payment (credit card, debit card, or automatic checking account draft).

  • Recurring plans will automatically renew each month at the same payment terms and billing date established at time of enrollment.

  • Cancellations must be received in writing 30 days in advance of next billing cycle (see details below)

  • It is the members responsibility to monitor membership expiration dates.

CANCELLATION:

  • Monthly recurring plans can be cancelled at any time, however, all cancellation requests must be submitted in writing to admin@crossfitkicaster.com and received thirty (30) days prior to your next payment processing date.

  • All recurring plans require a minimum of 30 days written notice prior to next billing date to assure cancellation of automatic payments. Cancellation requests submitted within the 30 day billing cycle will result in a final payment drawn from your account on your established auto draft date. Once final payment has been drawn from your account, clients will have 30 days from the last bill date to use the facilities.

  • It is your responsibility to provide written notice 30 days in advance of your next billing date. There will be no refund issued once a payment has been charged to your credit card.  

PLAN UPGRADES AND DOWNGRADES:

  • All athlete are welcome to upgrade or downgrade their plans or without penalty.

  • If an athlete wishes to upgrade immediately their new membership plan will be prorated based on the number of days remaining in their current billing cycle at their new rate. At the start of the next monthly billing cycle they will be charged at their full membership rate.

  • If a member wishes to downgrade their membership to a lower session based plan they must wait until their next monthly bill date for the new plan to be effective.

  • Please note, changes cannot be made retroactively.

ATTENDING MORE SESSIONS THAN ALLOWED BY YOUR PLAN:

  • If an athlete attends more classes than his/her plan allows in a month, they will be charged a fee of $10 per additional session.

  • For example if a member has a 12 session per month plan, but attends 15 sessions within their monthly billing cycle they will be charged their 12 session per month membership fee as well as an additional $30 for the additional three classes attended.  

  • Class fees for additional classes will be billed directly to the members card on file at the end of the month.

  • If a member consistently attends more sessions than their plan allows, it is highly recommended they consider upgrading to a higher session membership for the cost savings.

PLAN HOLDS:

  • Athletes may put their recurring plan on hold, for a period no less than thirty (30) days (or one calendar month), and for up to ninety (90) days (three calendar months) per calendar year.

  • Notice of freeze must be given to CrossFit Kicaster via email prior to the first day of the requested hold and will not be issued retroactively.

  • Holds cannot be issued for personal travel under 3 weeks.

  • All payments drawn prior to the requested hold will not be refunded.

  • Clients will not be billed for months on hold, and billing will resume automatically upon end of the hold period.  

  • Holds longer than ninety (90) days may be issued for members of the military on temporary duty assignment with advanced notification.

  • If an athlete chooses to cancel their plan during the hold period, written notification must be issued within 30 days prior to the end of the hold period, otherwise athletes will be charged a final month upon hold release.

MEMBERSHIP LAPSES AND MEMBERSHIP REACTIVATION:

  • If you choose to cancel your membership at any time and return at a later date you will be subject to any rate increases at the time of enrollment.

REFUNDS:

  • CrossFit Kicaster will not provide refunds retroactively for any cancellation requests.

  • Cancellations are only processed by sending written notification via email.  Please do not send cancellation messages to our Facebook page or other social media sites.

  • CrossFit Kicaster does not issue refunds if you do not use all sessions in your plan, nor can you carry over sessions to the next month if you missed a class. No exceptions.

DISCOUNTS:

Crossfit Kicaster offers Military, First Responder, Teacher, and Family discounts.

  • Discounts are only available on the recurring Unlimited CrossFit plan.  Drop-Ins, punchcards & 12x/month recurring plans do NOT qualify for any discounts.

  • Only the most beneficial discount will be applied to an account, discounts are NOT stackable.  

  • Proof of discount eligibility must be shown to receive any discount.

  • Families wishing to receive the Family Discount must be living in the same household and each have the Unlimited CrossFit plan.  The first family member will pay full price, and the discount will be applied to subsequent family members.  All family members will be linked to the first account and billed on the same day, using the same form of payment.  

  • If discount eligibility changes, the discount will be removed.  For example, if your spouse downgrades or cancels their plan, you will no longer receive a Family Discount.

  • Discounts are not retroactive 

  • Discounts are subject to change and cancellation at any time

CrossFit Kicaster reserves the right to refuse service to anyone for any reason.  We reserve the right to cancel an athlete's plan and gym access at any time, for any reason.  If your plan is terminated by CrossFit Kicaster for any reason; we will refund the balance or remainder of any prepaid, unused membership.

 

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380 Big Oak Dr

Adkins, TX  78101

 

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